Wayne Fitzharris, 1997 to 2000 Restauranteur Le Pont De La Tour, Tower Bridge, London. Sir Terrence Conran, Designer and Restauranteur La Stampa Restaurant Dublin Wapping Food, Wapping Hydraulic Power Station. London NEVER BE AFRAID TO CHANGE DIRECTION IN YOUR CAREER. One of the most exciting chapters of my hospitality career began when I stepped away from luxury hotels and Royal Palace life and discovered the extraordinary entrepreneurial spirit of London's restaurant scene.

THE ART OF HANDS ON LEADERSHIP Letter to the Master Butler Following my recent posts about Butler service, I received this message from someone working in the Maldives. Hi Wayne, I was reading your recent post on when Butler service goes wrong and wanted to share with you that it’s not just Butlers. I have worked in the Maldives all my life and I’m yet to understand the value of some of the expats we employ. We have two senior managers, a GM and a Resort Manager, but after

Another United States Grand Prix comes to a close, and once again, what a privilege it has been to play our part in bringing this extraordinary event to life. For five years, Aspire Globally has been proud to work alongside the team at Circuit of The Americas (COTA) in Austin, Texas, supporting their onsite catering partner, Proof of the Pudding, in delivering hospitality during one of the world's most exciting sporting events. Every October, we return to Austin with the same

Where the Butler Did it come from? Tim Curry, a British original, and an unforgettable butler There are screen butlers we remember for their composure, and then there is Wadsworth. In Clue, Tim Curry turns the apparently conventional butler into the driving force of a gloriously chaotic murder mystery. The precise delivery, expressive looks and extraordinary physical energy make his performance a joy to watch. His frantic reconstruction of the evening’s events is a masterclas

A Better Tomorrow Begins with the People We Inspire A presentation to the Womens Institute. By Wayne Fitzharris Presenting to the Women’s Institute in Great Harwood gave me an opportunity to reflect on the people who influence our lives, the opportunities we create for others, and the responsibility we share for the next generation. My work in hospitality and butler training has taken me into many different environments, but the questions that matter often remain the same. Ho

We’re heading back to Austin. Our Aspire Globally events team will once again support hospitality at the Formula One United States Grand Prix. Behind every memorable guest experience is a team preparing, communicating and making decisions together, often while the action is moving at full speed. Here’s a glimpse of the people and the work behind it. We’re looking forward to being back at Circuit of The Americas in October. www.aspireglobally.com Aspire Globally Event Manageme

Letters from Butlers Hotel Horror Stories This is a Butler’s account, not the findings of an independent investigation. Dear Wayne, Chairman, Aspire Globally Ltd, I am writing because I left a job after an experience that affected my health and confidence. I am still trying to understand whether I was treated fairly and what I could have done differently. Having performed well in a management role, I was transferred into another department with duties I did not know. I was no

True luxury requires things that cannot easily be industrialised: skilled people, time, knowledge, anticipation, discretion, craftsmanship, recognition and the freedom to personalise an experience around an individual guest.

Aspire Globally is conducting a confidential search on behalf of a prestigious five-star property in Singapore for an exceptional Head Butler.

Once again, Rosewood Hong Kong takes the top Spot in the Top50.com Hotels You can watch the run down here https://www.youtube.com/watch?v=vXwTN0D6QYM

From security checks and Royal breakfasts to family life and formal dinners, Wayne Fitzharris recalls the extraordinary responsibilities and human moments behind his role as Palace Manager to King Hussein and Queen Noor of Jordan.

A butler may be trusted with the most private parts of an employer’s life. That access is a responsibility, not an opportunity. Wayne Fitzharris explains why confidentiality remains the foundation of professional service.

During my time at The Dorchester in London, I had the privilege of being involved in serving what was, and remains, one of the finest afternoon teas in the world. It taught me that afternoon tea is not simply about pouring hot water over tea leaves. It is a carefully considered experience in which preparation, timing, presentation and service must work together perfectly. Everything begins with the equipment. A good teapot should retain heat, pour cleanly and feel balanced in

The world has lost a great ambassador for hospitality. Wayne Fitzharris remembers Stephen Thorley, a gentle and kind man, respected industry professional and treasured colleague of twenty-five years.