THE ART OF HANDS ON LEADERSHIP Letter to the Master Butler Following my recent posts about Butler service, I received this message from someone working in the Maldives. Hi Wayne, I was reading your recent post on when Butler service goes wrong and wanted to share with you that it’s not just Butlers. I have worked in the Maldives all my life and I’m yet to understand the value of some of the expats we employ. We have two senior managers, a GM and a Resort Manager, but after