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This is our client testimonials page, if you would like to feature please email

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Waldorf Astoria, Platte Island

As soon as we had the first hour of training, we wished that everyone could have been apart of this outstanding training that we have received.

Juan Wereleman, Head Conierge

It was a great pleasure to meet both Wayne & Mathew, they added a lot to our beliefs & values, we hope to see you again soon.

Simon Kirollous

Raffles Maldives Meradhoo

Committed to providing an exceptional experience for all guests, the legendary butlers of Raffles Maldives Meradhoo went through a vigorous and specially designed 7-day workshop - A Professional Butlers Journey serving well-travelled Connoisseurs of Luxury with Aspire Globally.

The workshop focused on luxury communication, emotional connection, and operational standards from pre-arrival to the guest's departure, along with soft skills development in line with Raffles's core values and also focused on mindfulness and technical training to serve the guests better.

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Xcaret Arte

Thank you for sharing your expertise, time, patience, memories and professionalism.
I look forward to welcome you back, sooner than expected!

Jazmín Suastegui

All the information was very clear, the way each topic was explained was really smooth and kept me interested and wanting to learn more. You can tell they both have fun and enjoy what they do. It is amazing the way Mr. Wayne shared his trajectory and knowledge, how he shows you things from another point of view.
I can just say thanks again for this extraordinary opportunity, it all reminded me again why I am at this industry.

Elidé Jiménez 

Jumby Bay Island

Thank you, Mr. Forrest for education and expanding our knowledge on luxury Service. I'm excited to start practicing these new skills... I'm looking forward to seeing you soon for more of these trainings

Ernell Dinard

It was really informative for me. Thank you, thank you....hope to see you very soon. I await another session on another level, God bless!

Indi Baynes

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Regent Taipei, Silks Hotel Group

Wayne, my heartfelt appreciation for walking us through this beautiful learning journey.  This journey was very inspirational and I believe everyone had fun and of course the nervous moments.

Charlotte Liao, Group Executive Director of Rooms 

Mr. Wayne, thank you for teaching us everything. I hope I am there to said goodbye to you, and looking forward to seeing you next time. Have a nice trip.

Ada Huang, Housekeeping

XCaret La casa de la playa

"You encouraged us each day to improve,  showing us the way, it is amazing what we did & how we transformed in a few days."

Berenice Barragan, Butler

"It is a very practical & engaging course which we can apply daily in the operation, as well as outside of work in our personal lives." 


Laura Gallegos, Butler

"Even though there is always something new to learn, I could not say that Mr. Fitzharris needs to improve anything. He did an amazing job."


Josue Neftali Gomez, Phone Agent

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Waldorf Astoria

Hi Wayne . Hope all is well . Thank you very much for the great training for the team. Huge eye opener for me as well. The gift is for you and kids. Hope they will like .

Finally we can say. “It was nice meeting you”. Because now we know each other.
Have a safe journey, stay in touch and most importantly., Thank you for guiding us.

Aneez, Rooms Division Director

Vakkaru, Maldives

It was an absolute pleasure for all of us to have had the opportunity to bring you back to our timeless sanctuary to do the butler training during this year 2022.


Words are not enough to express how thankful we are, for the very fun engaging trainings that you held from the 12th of this month till today.


All the team members who went to the training came back to the operations with more confidence, more positive energy and with more fine-tuned deportment which is great to see. 


The training not only gave them or benefitted to them on the mentioned areas, but your patience, and tailoring the course sessions according to their needs and compacting the main areas that we highlighted, touched their hearts and this have massively improved on their spirit and the team work with more focus on the guest operations.


The Refresher courses and the train the trainer went extremely well, allowing our team members who did the course during 2021, to asses themselves knowing that they can do much more in educating and taking leadership on building the teams.

Ali Almaas, Front Office Manager

It was very important to get lessons from a person who has a great understanding of luxury & a professional personality. Both Wayne & his assistant were brilliant from start to finish.


Ali Adel, Butler

Wayne’s extremely experienced and was able to share his knowledge with us almost effortlessly, I was impressed by not only what Wayne managed to cover in the 5 days, but in how much depth Wayne went into.


Affan, Butler

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Oil Nut Bay, BVI

Thank you Alistair for your training and patience it was a pleasure to have you at Oil Nut Bay.

Have a safe journey and we await your return for part 2 of the training course in 2023.

Alan Larch, F&B Director

Metropole, Hanoi

Student Feedback

"I wish we had more trainings like this. The trainer - Mr. Alistair did a wonderful job in delivering the course content, even the time was quite short and he struggled with his throat, he still tried his best to make sure all of us understood everything.

Thanks to everyone who made this happen, especially Mr. Alistair."

"I was very happy with this training course. The teacher is so nice. I learnt a lot from this training."

"I understand that we had to go through a lot of sections in a short amount of time,so we didnt have time to practice during the course but it’s fine, totally understandable. There’s nothing that i could ask for more. I really enjoyed the course."

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Raffles Bali

I would personally like to thank you for all the knowledge and energy that you shared to our team.

It has been an amazing journey for us and I believe this training has opened our eyes to what a modern butler should be.

The success of the team, the company and the wonderful experience of the guest will be your legacy here at Raffles Bali.


Dewa, Front Office Manager

Raffles Doha

Let me start by saying that you never let us down and we were happy with the training as a whole, we were very glad that we chose you over other trainers and that your wealth of industry experience and your familiarity with the Raffles brand reflected so well in the training. 

We felt it was important to ensure there was a return on our investment in future training engagements with Aspire.

Bernd Knaier , Hotel Manager


Raffles Singapore

I would like to share my most sincere appreciation for the highly personalized Butler Training programme that you have curated to our team’s needs. Right from our first conversation, you listened carefully to our training goals and objectives, asked the right questions and shared a draft training plan so that both parties were aligned.


In our subsequent conversations, we both aligned the priorities of each module and what we would like to achieve from it. Thereafter, you carefully crafted out the training slides and activities.

On property and in our actual 7 days training programme, your passion and enthusiasm has clearly rubbed off on our younger butlers.

It is evident that both Alistair and you, come from a strong Operational background & have great Butler experience enabling you to understand the dynamics of today’s hotel environment. Both were able to make practical recommendations through training observations and reading our Standard Operating Procedures.

It has been such a joy to work with Aspire Globally and we look forward to collaborate again. 

Grace Kiong, Head Butler

Pan Pacific Hotel, Manila

Mabuhay! It was a great pleasure having you among us one more time to share your passion with our people.

"Thank you" is really a small limited expression to express our gratitude.


You truly have created a memorable professional impact on our brand and our Butlers.

What we truly do together is create wonderful opportunities for growth and development of people. 

Richard Masselin, General Manager


One & Only, Los Cabos

Wayne, thank you for the last 3 weeks, you have been amazing and I wish you had 3 more weeks.

It is a true pleasure so thank you for your time and dedication to our resort, you create magic and change lives.

You have trained One&Only for the past 5 years since 2013 and we have also recommended you to our Corporate Offices.

I would like to wish you well with your relaunch and know the next chapter of your amazing career will be the most exciting.

Peter Bowling, Regional Managing Director, Viceroy, Mexico


The Datai, Langkawi

I would personally like to thank you so much for your outstanding training shared with our team recently. Being a trainer myself, besides your mix of theory and exercise approach, what I liked most about your training was how knowledgeable, active and flexible you are.

You fit our operational needs, you listen to our challenges, you explain in a very clear manner and guide us well through your content & feedback sharing.

For me, that requires a high level of passion and you have delivered it so well.

You’ve made the sessions so interesting, active and informative. The entire training experience was amazing and based on my observations, feedback from other departments and guest feedback, the team have developed beautifully ever since.

Wayne, I am already looking forward to having you with us again, until we meet again at the heart of 10 million years old of rainforest.

Norliza Selamat Din, Learning & Development Manager


The Reverie Saigon, Ho Chi Minh, Vietnam

Wayne spent an incredible time at The Reverie Saigon. Thank you for providing such excellent training, just to the point of what our team required. Our team are now such a motivated group after the training, (and during).

Thank you for tailoring the course to our special requests on personal concierge, shopping and our chefs in room dining.

You really know how to capture trainees and how to deliver the message and totally parallel with the Forbes Travel Guide when it  comes to emotional connection and how to engage with the guest, wonderful, thanks a lot.

Christina Von Wrede, Hotel Manager

The Peninsula, Shanghai

I would like to thank you for flying over and conducting butler training for our employees. We appreciated such an informative and fruitful series of training sessions that were conducted.

Our team had a great time with you, and I am sure that this training program will be valuable and beneficial to us in the long run.

Joseph W. Y. Chong, Regional Vice President, Asia 


Intercontinental Hotel, Shijiazhuang

We would like to thank you most graciously for your incredible ability to transform our people and for helping us to open our first butler department.

You were strongly recommended by our sister Hotel in Hong Kong and you proved to be everything we hoped for.

We strongly recommend you to our sister hotels and any luxury brand who want to elevate their service from the ordinary to the extraordinary.

On behalf of all my team, I want to say well done for all your hard work and efforts, you have left my team inspired and ready to surpass all our guests expectations as we embark upon our journey to delivery magical hospitality skills.

Philip Ding, Senior Director of Operations, Central China & Greater China

Burj Al Arab, Dubai

Thank you for the beautiful time and the passion with which you delivered your knowledge, and shared, I believe, only a small portion of your incredible experience.

I have been through much training… (Believe me, my path to where I am now, was not an easy one), Still, I can hardly remember, training or better trainers or coaches that had your energy and passion for what you stand for and what you wanted to achieve.

 What really amazed me is that, while most of the people (probably unconsciously) are doing things to show how big and amazing they are, you were unselfishly giving yourself and modestly proved that the biggest of us, humans, are always in service of others.

You have probably reached the stadium in your life, that many will always dream of, when you've understood that the greatest enjoyment in life is in giving…not in receiving.

Daniela Bogdanoska, Concierge  Guest Relations Manager


Albion Plantations, Mauritius

Since 2009, When Wayne first introduced Club Med to Professional Butler training, Wayne created the true essence of what it is to be a Butler, we have tried other trainers, but we have always gone back to Wayne.

The Butlers who Wayne trained, retained his teachings over many years and you can see the difference between the Butlers teams who Wayne has trained and those who have had different trainers.


We have recommended Wayne to work Globally for Club Med Luxury Arm.

Sunil Koosul, Club Med Group HR Team

Raffles Hainan, Sanya

Wayne has trained in 3 of my hotels and is a class act, I would never choose another trainer.

Herbert Laubichler-Pichler, General Manager

Raffles Hainan PRC, Rivera Saigon Vietnam, & Blumen Haus, Austria

Thank you very much for a wonderful coaching session with some of our young stars.

I think we have achieved the goal we have set your course was an eye opener and sense of service awareness.

Vicky Tsang, Operations Director and former Villa Manager


Grand Formosa Hotel, Taiwan

Wayne Fitzharris trained 32 people at our Four Seasons property here in Taiwan and we were very impressed with his dedication, knowledge and his sincerity in getting the job done, we would strongly recommend him.

Chen Beng Keong, Executive Director Of Operations

Our Happy Clients



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